Support that fits your network
Choose the coverage and response process your organisation needs. Every PortGuardNAC customer can ask for help; paid plans add priority handling and contractually defined service levels.
Free
A starting point for installation questions and general troubleshooting.
- Support tickets for general questions
- Basic installation and configuration assistance
- Bug reports and initial troubleshooting
Available to all customers at no additional support charge.
Contact supportPriority
Predictable weekday support for production deployments.
- Priority ticket handling
- Response targets defined in a signed SLA
- Advanced technical troubleshooting
- Escalation to specialist technical support
Coverage, severity definitions and response targets are agreed in the support contract.
Discuss Priority supportEnterprise
Dedicated arrangements for business critical environments.
- Highest support priority
- Tailored SLAs and incident escalation
- Assistance with complex deployments and integrations
- Dedicated support arrangements
24/7 coverage applies only when included in the signed Enterprise support agreement.
Plan Enterprise coverageNeed help choosing a plan?
Tell us about your environment and required hours. We will define coverage and escalation with you.
Open a diagnostic bundle
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